Remote (Mountain Time Zone)

Customer Success Specialist - Bilingual

Rental Beast is on the hunt for a highly motivated, organized, tech-savvy, experienced, bilingual customer service professional to join our growing Client Services team!

Job Responsibilities

Rental Beast is on the hunt for a highly motivated, organized, tech-savvy, experienced, bilingual customer service professional to join our growing Client Services team!

Our Client Services team is focused on delivering an unmatched level of customer support driving a delightful platform experience for our customers and ultimately, customer success. As a Customer Success Specialist, you will own new customer onboarding, customer support and customer success for each real estate agent subscriber. You will drive the customer onboarding experience to ensure our customers are on-boarded successfully and understand how to utilize Rental Beast to drive their business growth. You will be a product expert and will engage directly with real estate agents to help them learn how to use our product and provide best practices to enhance user adoption and success. You will be the voice of the customer internally, helping Rental Beast evolve and refine our product and process.

Job Requirements

The ideal candidate is:

  • Experienced – 2+ years in a customer-facing position, preferably supporting a SaaS product
  • Fluent in Spanish
  • Tech-savvy with experience using a variety of software platforms - CRM experience a plus
  • An outstanding communicator with excellent listening abilities
  • Naturally curious
  • Able to multi-task and self-motivate
  • Highly organized and detail-oriented
  • Passionate about client satisfaction
  • A skilled problem-solver
  • Comfortable interacting with senior management
  • Knowledgeable about or experienced in residential real estate, specifically rental transactions (not required, but very helpful)
  • Experienced with Sales Force (not required, but a plus)

Your day-to-day:

  • Support customer onboarding, working with multiple parties to ensure success
  • Provide ongoing customer support and build relationships with key customers
  • Motivate customers by providing platform education and best practices
  • Liaise between clients and relevant Rental Beast departments, helping to solve both technical and non-technical client issues
  • Prioritize daily tasks based on customer needs
  • Work in collaboration with other Rental Beast departments to ensure customer delight

What Rental Beast Offers:

Competitive compensation, plenty of time off, a shiny new computer, etc.

The real reason you want this job is the opportunity to join a high growth company; the opportunity to make an immediate and critical impact; the opportunity to interact daily with top clients and influence product creation.

Rental Beast is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Apply today

At Rental Beast, we are dedicated to our clients, and our goal is to create a product that real estate professionals love, with an emphasis on functionality, accuracy, and quality. We are a tight-knit family that works hard and celebrates success as we continue to build the most innovative technology for the residential rental real estate industry.

competitive compensation
Competitive Compensation
competitive compensation
Growth Opportunity
competitive compensation
Great Benefits
Apply now

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Rental Beast is a proud REALTOR Benefits® Program partner