Rental Beast is a real estate information service provider. To provide our Services, we use information we collect to:
• Help Users find the most relevant information for their needs by customizing our Services to optimize the User experience;
• Keep you connected with Rental Beast across the Internet and update you with residential real estate-related news and information, if you allow us to do so;
• Put you in touch with the right people to help with residential rental-related activities or residential real estate research;
• Optimize the information we share with those parties to initiate a productive and efficient relationship; and
1. What personally identifiable information does Rental Beast collect?
2. How does Rental Beast use personally identifiable information?
3. With whom may Rental Beast share personally identifiable information?
4. What choices are available to Users regarding collection, use and distribution of personally-identifiable information?
5. What types of security procedures are in place to protect the loss, misuse or alteration of personally identifiable information under Rental Beast’s control?
6. How can Users correct any inaccuracies in their personally identifiable information maintained by Rental Beast?
Rental Beast may share personally identifiable information about our Users with those within our team who have custodial responsibilities for customer data and with third-parties with whom we contract to provide related services, such as real estate brokers and agents, movers, cable television providers, financial service providers, and other service providers. Those within our team who have custodial responsibilities for User data are limited to only the access that is required or useful for the proper maintenance and care of User data. Those third parties with whom we share information may, at their discretion, provide you with the ability to opt-out from communications with them.
Users: “Users” are everyone who use sour Services, including but not limited to Renters, REPs, and members of the general public.
Renters: “Renters” are Users who use theServices for the purpose of finding residential rental properties.
When you use the Service, we may collect information that can be used to identify you, personally, such as your name, email address, or phone number (“Personal Information”). We also collect non-personal information about your usage of the Website or Services which cannot be used to identify you, personally (“Usage Data”). We collect PersonalInformation and Usage Data from Users, Renters, and REPs, as identified below.Please note that you may fall into more than one category. For example, Renters and REPs are types of Users, and thus all notices applicable to Users will also apply to Renters and REPs.
We collect the following types of information from all Users:
Like many online services, we use technologies like session and persistent cookies, web beacons(tiny image files on web pages that communicate information about the page viewer to the beacon owner), log data, and third-party analytics services to collect and analyze Usage Data about all Users of our Services. This includes information like Users’ search preferences, interaction with ads on our Website, and location.
Log Data: Our servers automatically record information(“Log Data”) created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our Websites, sign into our Platform, or interact with our email notifications. We use Log Data to provide ourServices and to measure, customize, market and improve them.
Cookies/SimilarTechnologies: Cookies are small data files that we transfer to your computer. We use “session” cookies to keep you logged in while you use our Services, to better understand how you interact with our Services, and to monitor aggregate usage and web traffic information on our Services. We use “persistent” cookies to recognize you each time you return to our Services. For example, we create a persistent cookie that includes some basic information about you, like your most recent search and whether an agent responded to a query you sent using the Services for Renters. We use this persistent cookie to remember your preferences and, if you create an account, to make your User experience consistent after you register. We may use, and may allow third-parties to use, other similar technologies, such as web beacons, pixels, and clear gifs, to collect information about your interactions with our Services, advertising content, and third-party websites in order to deliver targeted advertising to you based on your interests.
Information We Collect When You Use the Rental Beast Mobile Application: When you use the Rental Beast mobile application, we may collect Log Data specific to your mobile device (Mobile Log Data”), like your mobile device model, your operating system, your device ID, whether you are logged in or not, and information about how you use our app and mobile site, such as what properties you are viewing and whom you contact through the app. We use this information in order to analyze how mobile Users interact with our Website and Services so we can improve our Services and the ads we show you. This information is stored with your Rental Beast account, if you have one.
Information We Collect From Surveys: From time-to-time our Website may request Personal Information from Users via surveys. Participation in these surveys is completely voluntary and the User therefore has a choice whether or not to disclose this information. The requested Personal Information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Website and/or the Services and may be shared with the same types of service providers described in the Summary above.
Information From Communications: When you send email or other communications to Rental Beast, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services. When you send and receive SMS messages to or from one of our Services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may compile and use this information to analyze market and user trends and usage of our Services. We may use your email address to communicate with you about our Services.
Information We Collect When You Use the Platform: When you use the Rental Beast software-as-a-service Platform, we may collect Personal Information such as your username or e-mail address, password, whether you are logged in or not, and information about how you use the Platform. We use this information to provide and operate the Platform, to analyze how Users use the Platform so we can improve its performance, to compile reports and other data analytics, and to deliver content or features based on the information we have about you, including targeted advertising.
Location Data: If you provide location information (like aZ IP code, street address, or even just a city) during the registration processor at any other time via your account settings, we will store that information and associate it with your account.
If you use our mobile Website or app, we will collect location data directly from your device automatically if your device allows us to do so. In some circumstances, you may have to opt into sharing your location data with us. Additionally, your mobile device may provide you with choices about how and whether location data is shared with us.
We may use and store information about your location to provide localized features, to analyze our Services with the help of third-party analytics services, to provide you with relevant advertising and marketing materials, and otherwise to improve and customize our Services.
User Payment Information: When Users access the Services, they may provide payment information (such as credit card number and expiration date or bank account information for ACH payment facilitation). This information is used for one-time and recurring billing purposes according to the type of Services ordered and the terms pertaining thereto, and to fulfill users' orders. If we have trouble processing an order, personal information is used to contact the User. Payment information is stored in encrypted format, as more fully detailed below (see “Security” below) and is used only to send to our payment processors, for the purposes of collecting payment forServices rendered or to be rendered. We never make this information visible to anyone other than our payment processors and never communicate it over a non-encrypted connection. If you pay by credit card, the full credit card number is never seen by anyone inside our company, once entered and submitted, except by the credit card processor for the purposes of authorizing, clearing and reversing charges to your credit card. We may use Stripe (https://stripe.com/), Dwolla, Inc. (“Dwolla”) (https://dwolla.com) or other similar services to process our Users' payment transactions.
Information You Enter into the Service: We collect any information you provide when using the Service, including but not limited to any property search parameters you enter, screening questions you answer, such as your income level or rental history, rental application information, feedback, REP reviews, or comments. This information, on its own, may not contain any Personal Information but will be combined and stored with other Personal Information you have provided.
Additional Information About You that We Obtain from Third Parties: We may sometimes obtain Personal Information about you from third parties and use it to help us provide you with the Services you want, and to help our agents and affiliates serve you better. For example, our affiliates may help us provide predictions of your income range and how likely you may be to purchase a home. We may also receive Personal Information about you from our Service Providers, such as our payment processor if you complete a transaction. We will combine this information with the Personal Information about you we already retain.
Registration: If you create a REP account with us, whether as a landlord, agent, or subscriber, we will ask you to provide certain Personal Information in order to set up your account. We ask all REPs to provide a name, a company (if available), a phone number, and an email address. We also ask agents to provide a real estate license number and additional information related to their business background. If you create a paid REP account and become a subscriber, we require you to submit all of the information required from landlords and agents as well as a description of your campaign. We will also collect financial data like credit card information and billing addresses from you and other subscribers, so that we can handle billing, and information about how you use the Services and specific features comprising the Services. If you area subscriber, a Rental Beast representative may call you to verify your information. We use Personal Information to manage your account, make theServices available to you, provide you notices about your transactions with Rental Beast, send you information about our Services, and respond to requests or communications from you.
Information You Enter into the Service: We collect any information you provide when using the Service, including but not limited to any rental property details you enter. This information, on its own, may not contain any Personal Information, but will be combined and stored with other Personal Information you have provided.
Rental Beast may disclose your Personal Information to third parties in the limited situations described below. We do not sell your Personal Information.
Information of All Users:
Information of all Users may be shared with:
Marketing Affiliates: If you use SMS features of the Service, we may share information about your use of those features with our marketing affiliates in aggregated, anonymized form.We do not share information about identifiable individual users derived fromSMS communications with marketing affiliates or use this information to send marketing messages to individual Users.
Referrals: If you choose to use our referral service to tell a friend about our Services, we will ask you for your friend’s name and email address. We will automatically send your friend emails inviting him or her to use the Services. Rental Beast stores this information for the sole purpose of sending these emails. Your friend may contact us at info@RentalBeast.com to request that we remove this information from our database.
Social Networks: When you use any social sharing function to share our products and Services, your sharing activity will be processed through a third party social network’s site or service. These third parties’ privacy policies, not ours, govern the collection and use of the information collected on those sites.
Users: If you use our user-generated content services, like posting a question, answer or blog on the Website, you should be aware that any Personal Information you submit there can be read, collected, or used by other Users and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these forums.
Service Providers: If you have provided us with Personal Information, we share your Personal Information with third parties that provide Services to Rental Beast, including without limitation our payment processor, email distributor, analytics provider, and database manager. We only provide the information needed for the third-party to carry out their duty to us. For our mobile products, we may use third-party service providers to help us collect your feedback and impressions and to analyze your Mobile Log Data and location data, so that we can improve and localize our services, show you relevant advertisements, and study the way our mobile Users interact with our Websites and Services.
Government or Legal Authorities: We may disclose Personal Information when we believe that doing so is appropriate to comply with a legitimate law, regulation, or legal request; to enforce or apply our policies; to initiate, render, bill, and collect for amounts owed to us; to protect our rights or property; to protect the safety of our Users; to address fraud, security, or technical issues; to defend against legal claims; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
Acquiring or Merging Companies: In the event we merge with another company or sell our assets to a third-party, we may be required to disclose your Personal Information as a part of that sale or merger pursuant to an agreement which contains reasonable confidentiality obligations.
Website Third-Party Ad Services: We use third-party ad services to deliver ads to you on our Services. These third-party ad servers may collect and use Usage Data about your visits to our Services in order to present advertisements that may be of interest to you. If you would like more information about this practice or to opt out of having this information used by third-party ad servers to provide targeted ads on our Websites, please visit http://www.networkadvertising.org/choices.
Other Parties, With Your Consent: If you specifically direct us to share your Personal Information with a third-party, we will do so with your consent.
Information of Renters may also be shared with:
REPs: When you express an interest in a rental property or submit an application, we may share Personal Information that you share with us and information about your use of our Services with third parties with whom we are affiliated including, but not limited to, real estate professionals or mortgage lenders. This may include, for example, data Renters input such as rental search criteria, rental application data, or inquiries about a particular property. If such third party wants to contact you based on the Rental Beast pages you visited, we may provide the data you input to such third party along with your Personal Information. If you wish to have a REP delete or make changes to your Personal Information, you must contact that REP.
CreditReporting Agencies: When you submit an application, we may share Personal Information from your application with credit bureaus or credit reporting agencies in order to utilize their background check or credit check services, in accordance with the Fair Credit Reporting Act.
Renters: When a Renter expresses an interest in a property you have listed in the Services, we will provide the Renter with your Personal Information for the purposes of inquiring about the rental property or submitting a rental application. If you wish to have a Renter delete or make changes to your Personal Information, you must contact that Renter.
Our operational procedures to provide data security and privacy include the following:
· We require our service providers to agree to protect your Personal Information using commercially reasonable standards and only provide service providers with the Personal Information needed to provide services to us. Internal procedures and practices are followed to protect our Users’ data, such as data encryption, complex password definition (with frequent revision and controlled access), and in some cases dual authentication requirements prior to data access.
REPs may publish testimonials from their clients or customers on their Rental Beast account, which may include your Personal Information. Rental Beast does not monitor or control testimonials, nor does Rental Beast collect Personal Information from any testimonial. To make changes to or delete your Personal Information contained in a testimonial, contact the owner of the Rental Beast account where the testimonial is published.
Opting-out: You can control whether you receive Rental Beast emails by following the instructions at the end of each email we send. You may also opt-out by sending an email to info@RentalBeast.com. Please note that you may not be able to opt-out of some communications, such as emails related to services you requested, notices regarding the availability or maintenance of our Services, or notices of updates to our terms.
Accessing Your Personally Identifiable Information: If your Personal Information changes, or if you no longer desire to use our Services, you may correct, update, delete or deactivate your Personal Information by logging into your account or by emailing our Customer Support at info@RentalBeast.com or by contacting us by postal mail at the contact information listed below.
Deleting Your Account: While we will be sad to see you go, you can delete your account by contacting our customer service team at info@RentalBeast.com. Some information may remain in our systems due to back-ups and archiving.
Our Services are targeted to Users who are at least eighteen (18) years old. Rental Beast does not knowingly collect or store any Personal Information from or about persons under the age of thirteen (13). If we discover we have collected thePersonal Information of someone under the age of 13, we will immediately delete it. If you believe a child is using the Services without parental consent, please contact us at info@RentalBeast.com.
The following notices apply only to residents of California:
Shine the Light Disclosures:
Under California Civil Code Section 1798.83 (the “Shine the Light” law), California residents who provide certain Personal Information in connection with obtaining products or services for personal, family, or household use are entitled to request and obtain the following from us: (i) a list of the categories of Personal Information (such as name, address, email address, and the type of services provided to the User) that we have disclosed to third parties during the immediately preceding calendar year for the third parties' direct marketing purposes, and (b) the names and addresses of all such third parties. To request the above information, please contact us by writing to us at contact information below. We will respond to such written requests within thirty (30) days following receipt. Please note that we are only required to respond to each User once per calendar year. Please be aware that not all information sharing is covered by the “Shine the Light” requirements, and only information on covered sharing will be included in our response.
California Consumer Privacy Act (CCPA) Disclosures
PLEASE NOTE THAT ANY PERSONAL INFORMATION COLLECTED FOR BACKGROUND OR CREDIT CHECK PURPOSES IS NOT SUBJECT TO THE CCPA REQUIREMENTS.
The California Consumer Privacy Act (“CCPA”) (Cal.Civ. Code §1798.100 et seq.) requires that we disclose, among other things, the categories of Personal Information we have collected from California residents in the previous twelve (12) month period and the source. This information is set forth in the table below:
We have used this information for the following purposes:
• To provide the Services and features specifically requested by you;
• To issue invoices and administer User accounts;
• To provide tips or guidance on how to use our Services; inform you of new features of the Services; or provide other information that may be of interest to you;
• To record your preferences and to personalize the Services we provide to you, tailor your experience on the Website to your interests, and make more appropriate recommendations;
• To send you emails, e-newsletters, or other communications about our Services, your transactions, or your User account;
• To respond to communications from you;
• To manage the Services, diagnose technical problems, and provide customer service;
• To process and track your transactions and purchases; and
• To send you targeted advertisements about our and our business affiliates’ products and services and other information and materials that may be of interest to you, and to track your response to measure its effectiveness.
In the preceding twelve (12) months, we have disclosed the following categories of Personal Information, as defined in the table above, to third parties:
• California Customer Records Information
• Internet Information
• Audio/Visual Information
• Professional Information
Such information was disclosed to:
• third party providers that provide services to you on our behalf, such as providers that help us with processing payments, sending email, analyzing data, providing marketing assistance, providing search results and links, tracking website analytics, and providing customer service;
• our marketing affiliates; and
• other Users, such as when we disclose your Personal Information to a Real Estate Professional if you express an interest in a rental or submit an application.
II. Your Rights
Pursuant to the CCPA, California residents have the right to request from us, for the preceding twelve (12) month period: (1) the categories of Personal Information and the specific pieces of Personal Information that we have collected about the resident, (2) the categories of sources from whom the Personal Information was collected, (3) our purposes for collecting the Personal Information, and (4) the categories of third parties with whom we have shared the Personal Information.
You also have the right to request that we delete any Personal Information we have collected from you. Once we verify your request, we will delete any Personal Information from our records, unless retaining your Personal Information is necessary for us to:
• complete the transaction for which we have collected the Personal Information or provide you with the Services;
• detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity;
• identify and repair errors;
• exercise a legal right;
• comply with the California Electronic Communications Privacy Act (Cal. Penal Code §1546 et seq.);
• comply with a legal obligation; or
• fulfill other internal and lawful uses of your Personal Information that are compatible with the context in which you provided your Personal Information.
We will confirm receipt of right to know and deletion requests within ten (10) business days of receiving such requests and will provide information as to how we will process such requests. We will respond to verified requests within forty-five (45) days of receipt. Please note that we are only required to respond to each website visitor twice per twelve (12) month period.
We are not required to: (1) retain any Personal Information about you that was collected for a single, one-time transaction if, in the ordinary course of business, that information about you is not retained; or (2) reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered Personal Information.
III. Where to Send Requests
If you are a California resident and you wish to make any of the above requests, please send a request to:
Mail: RentalBeast, Inc.
Attn: California Privacy Officer
403 Highland Avenue, Suite #206
Somerville, Massachusetts 02144
Email: send request to firstname.lastname@example.org with “California PrivacyInformation Request” in the subject line
When you contact us, you will need to provide us with enough information to identify you; proof of your identity and address; and a description of what right you want to exercise and the information to which your request relates.
We are not obligated to comply with a request if we cannot verify that the person making the request is the person about whom we collected Personal Information or is someone authorized to act on such person’s behalf. Any Personal Information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.
Upon verification, we will provide the requested information to you at your email address within the time period noted above. The information will be provided to you free of charge. We will not discriminate against you for exercising your rights under this section.
We collect Social Security numbers of Renters who submit a rental application. We use a Renter’s Social Security number in order to conduct a credit check at the Renter’s request..
Our policy with regards to your Social Security number is to:
• comply with all laws relating to the use and disclosure of Social Security numbers;
• use secure encryption when your Social Security number is transmitted over the Internet or stored;
• prohibit the unlawful disclosure of your Social Security number. We only disclose your Social Security number to credit reporting agencies for the purpose of conducting a credit check; and
• limit access to your Social Security number to those employees who have a need to know for legitimate business purposes.
Rental Beast takes reasonable measures in order to safeguard users' Personal Information.
Payment information (such as credit card number and/or social security number) and other sensitive information of Users is protected by using Secure Sockets Layer (SSL) software, which encrypts the aforementioned information when viewed online.
While on a secured page, such as our order form, the lock icon on the bottom of Web browsers such as Firefox and Microsoft Internet Explorer becomes locked, confirming that the page is secure. Do not submit Personal Information on any pages where the lock icon is not closed or locked.
In addition, we limit access to Personal Information to employees who we believe reasonably need to receive such information to provide our Services or in order to do their jobs and take other precautions we deem reasonable to protect the security of Users' Personal Information. Any employees who are granted access to Users’ Personal Information are instructed on the privacy and confidentiality of such Personal Information.
You are responsible for maintaining the secrecy and accuracy of your password, email address, and other account information at all times. We recommend a strong password that you do not use with other services. We are not responsible for personal data transmitted to a third party as a result of an incorrect email address. If you believe your password has been compromised, please change your password immediately via the Rental Beast Website or contact us at info@RentalBeast.com for assistance.
Users should be aware that no internet transmission is 100% secure, and we cannot fully guarantee the security of their Personal Information. We are not liable for any unauthorized disclosure of Personal Information beyond our reasonable control, including but not limited to intercepted transmissions or unauthorized acts of third parties. You provide Personal Information to us at your own risk.
If users have any questions about security, please contact us at: info@RentalBeast.com.
403 Highland Avenue, Suite #206
Somerville, Massachusetts 02144
Email - info@RentalBeast.com
Phone - (617) 623-5700
Attention: Privacy Officer
Effective Date of Policy: March 8, 2021